Experience the sky!

Rescheduling & Cancellation Policy

EXPERIENCE THE SKY!​

EXPERIENCE THE SKY!​

Rescheduling & Cancellations

Need to Cancel or Change a Flight?

72 Hours Notice is REQUIRED to change, cancel, and or reschedule a flight that is booked and confirmed. If your flight is canceled as a result of inclement weather, you can reschedule your flight at any time.

If a cancellation does occur, you always have three options:
Reschedule your balloon flight.
Request a refund — See our terms & conditions for more details.
Use your ticket toward a balloon ride anywhere in the U.S. with any of our affiliates.

Your Flight Certificate never expires, so if your flight is canceled due to weather or you have to reschedule your flight for other reasons, we are happy to accommodate your needs! Your hot air balloon cost is directly transferable to another flight time.

Terms & Conditions of Booking

The Details

  • Flight Certificates do NOT expire and can be used at any time to book a flight and/or reschedule.
  • Flight Certificates are refundable for a period of 6 months from the purchase date, LESS 15% of the total
  • Flight Certificates are transferable to anyone to book a flight.
  • 72 hours notice is required to change, cancel, and/or reschedule a flight that has been booked and confirmed.

Weather Cancellations

Your safety and comfort are always our top priority which is why we have a close eye on the weather at all times.

We know that your Lancaster hot air balloon ride is a special event, which is why we will work closely with you to rebook your flight in the event of inclement weather. Please note that 72 hours notice is REQUIRED to change, cancel, and or reschedule a flight that is booked and confirmed, but not canceled because of weather conditions.

Frequently Asked Questions

Each flight lasts approximately 1 hour in the air and the total balloon ride experience is between 2 and 3 hours. Our crew will prepare for flight, launch, track, and meet us wherever we land, then return the balloon and all passengers to the launch site.
The best thing to wear is comfortable sportswear. It’s always 5 to 10 degrees warmer up in the balloon, so don’t overdress. Plan to wear sneakers or hiking shoes for support. No sandals, heels, or open-toed shoes are allowed in the hot air balloon. We also suggest wearing or bringing a hat.
Bring a camera of some sort (and be sure to check your memory space!). Leave purses and large bags on the ground or with the crew, where they will be securely stored for safekeeping.
No. There is no physical connection between the earth and the balloon such as there is in a tall building. This complete freedom seems to alleviate any apprehension or anxiety.
No. The balloon moves at the same speed as the wind, so there is no feeling of motion. The sensation of ballooning is the complete absence of sensation. “Tranquil,” “calm,” and “relaxing” are the words used most often by our passengers to describe ballooning.
The ground crew will meet us wherever we land and transport us back to the launch site for a celebration of your flight. Champagne, soda, water, and light snacks are served.
T-Shirts, sweatshirt hoodies, ball caps, and cloisonné pins are available to commemorate your hot air balloon flight.
Gratuities are not included in flight certificate pricing and should be extended to crew persons individually.
It’s wise to plan on hitting a restroom before you arrive at the Launch Site. Depending on the time of year, there may not be a restroom available.