Experience the sky!
Rescheduling & Cancellation Policy
EXPERIENCE THE SKY!
EXPERIENCE THE SKY!
Rescheduling & Cancellations
Need to Cancel or Change a Flight?
72 Hours Notice is REQUIRED to change, cancel, and or reschedule a flight that is booked and confirmed. If your flight is canceled as a result of inclement weather, you can reschedule your flight at any time.
Terms & Conditions of Booking
The Details
- For all flights, passengers must call our weather hotline 2 hours before their scheduled launch time to confirm flight status. 800-723-5884
- All flights are $1.00 down per order! This is all that is charged before your flight, the rest is collected by your pilot via cash or credit card after the flight.
- If you have previously scheduled with us and been canceled due to weather or have a Gift Certificate, you can either pay the $1.00 fee to book online or call or email our office (orders@ushotairballoon.com) to schedule.
- For all flights, passengers must call our weather hotline 2 hours before their scheduled launch time to confirm flight status.
- Customers can change or cancel their flights on their own in our online portal up to 72 hours in advance on their own.
Weather Cancellations
Your safety and comfort are always our top priority which is why we have a close eye on the weather at all times.
- Sunrise and Morning Flights: Call our WEATHER HOTLINE NUMBER any time after 4:30 AM the day of your flight to check your flight status at 800-723-5884
- Sunset, Daytime, and Evening Flights: Call our WEATHER HOTLINE NUMBER two hours prior to your flight to check your flight status at 800-723-5884.
We know that your Lancaster hot air balloon ride is a special event, which is why we will work closely with you to rebook your flight in the event of inclement weather. Please note that 72 hours notice is REQUIRED to change, cancel, and or reschedule a flight that is booked and confirmed, but not canceled because of weather conditions.
Frequently Asked Questions
Each flight lasts approximately 1 hour in the air and the total balloon ride experience is between 2 and 3 hours. Our crew will prepare for flight, launch, track, and meet us wherever we land, then return the balloon and all passengers to the launch site.
The best thing to wear is comfortable sportswear. It’s always 5 to 10 degrees warmer up in the balloon, so don’t overdress. Plan to wear sneakers or hiking shoes for support. No sandals, heels, or open-toed shoes are allowed in the hot air balloon. We also suggest wearing or bringing a hat.
Bring a camera of some sort (and be sure to check your memory space!). Leave purses and large bags on the ground or with the crew, where they will be securely stored for safekeeping.
No. There is no physical connection between the earth and the balloon such as there is in a tall building. This complete freedom seems to alleviate any apprehension or anxiety.
No. The balloon moves at the same speed as the wind, so there is no feeling of motion. The sensation of ballooning is the complete absence of sensation. “Tranquil,” “calm,” and “relaxing” are the words used most often by our passengers to describe ballooning.
The ground crew will meet us wherever we land and transport us back to the launch site for a celebration of your flight. Champagne, soda, water, and light snacks are served.
T-Shirts, sweatshirt hoodies, ball caps, and cloisonné pins are available to commemorate your hot air balloon flight.
Gratuities are not included in flight certificate pricing and should be extended to crew persons individually.
It’s wise to plan on hitting a restroom before you arrive at the Launch Site. Depending on the time of year, there may not be a restroom available.
